• Design, development and implementation of operational processes for sales fulfilment

• Implementation of workflow tools to make operations more effective and efficient

• Expertise in building Customer Success programs for service and software-based businesses

• Business Operational Review & Report - Systems, People, Money, Strategy (2 days)

• Consultancy for specific projects (retained or hourly rate)

Operational process designed and reviewed. Specialist in business process reengineering, software product development and subsidiary business creation. Designed and implemented Govida Mortgages for Coventry Building Society; design, implementation and launch of USA and Australian subsidiaries for Jadu Limited.